If you are having problems with OSMap, please take these four steps before contacting the Joomlashack support team:

1. Make sure you run the latest versions of PHP, Joomla, and OSMap.
2. Make sure the SSL is correctly loading on all pages of your site.
3. Use OSMap's debugging tool. The debugging output can be fairly explanatory.
4. Disable your extensions one by one and see if the issue with OSMap persists. 

Here are a few tips on specific OSMap issues:

• Facing error: "0 Error decoding JSON data: Syntax error"? See this “Fixing JSON errors” resource.
• Error: “ERROR: 0 Using $this when not in object context"? Solution: uninstall an XMap plugin.