We occasionally get reports of some Joomlashack users experiencing this error:
Joomlashack framework not found
This problem is normally caused by not uninstalling a Joomlashack extension correctly. We use the "Joomlashack" framework to power many of our extensions.
Here's how to solve this message.
In some environments, when a library is updated Joomla will decide that certain files can't be deleted and abruptly stop in the middle of installation. This is often due to non-standard or unexpected file/folder permissions that confuse the Joomla installer code.
It has been a subject of some debate with no conclusive fix. The good news is, it appears to have been fixed in Joomla 4. In the meantime, as long as Joomla 3 is being supported, we will continue to find customers experiencing the problem when extensions relying on our Joomlashack Framework are installed or updated.
Option #1. Using the Admin Panel
If you experience the "Joomlashack framework not found" messages on your Joomla site, and you are still able to access the site administrator panel, then this installer package may solve the problem and reinstall the framework.
- Download the zip file using the button above
- Install it using the Joomla Extension Manager. The installation will fail by design.
- It will provide messages on what it attempted to do. In particular, if all went well, you should see the message "Reinstalling the library was successful".
Option #2. Using an FTP Tool
If, in unfortunate circumstances, you don't have access to your Joomla admin panel, please try the following:
- Log in to your Joomla site via an FTP tool.
- Take a look in the /plugins/ folder, particularly the "system" and "content" sub-folders.
- Try renaming the plugin folders that may be relevant. In FTP, you can sort for the most recently updated folders. That will be a strong clue.
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